It has been a couple of interesting days here at SubZero … What started off as a simple exercise has become extremely complex and time-consuming! We have a piece of very clever software which we purchased some time ago and then installed it on some of our servers. The software has been performing its function very well, but we needed to change the configuration, which means we now need to learn a bit more about it – and hence need some training. Investigation shows that the software we have is now an old version – and all the training courses that actually run (as opposed to just getting advertised and then “cancelled” – you can tell we are not fans of IT Training companies!) are on the latest, most up-to-date version. Whilst this is a single topic the authors have proscribed that the training will be spread over multiple courses – making it all very complicated and confusing…oh, and costly! So, if we are going to be trained on the latest version we should think about an upgrade (expensive) but that is going to take time and cause disruption. Net net we end up debating if we even want to continue with this software and are now investigating alternatives. (Just to be clear, the author in question is Microsoft). Which brings us round to thinking about Baan and LN. Many companies are still running older versions of Baan, and are doing so very successfully. We are a big (no, we are a HUGE) fan of the “if-it-ain’t-broke-don’t-fix it” approach. However, knowledge of how a piece of software works within a specific company declines over time and that does act as a set of brakes on the company performance, reducing end-user productivity. Many organisations have recognised this which is why we are regularly helping companies who run Baan IVc, and Baan V by providing them with detailed, job-specific training on the particular functionality that effects them. Does your organisation need some role-based training? Contact SubZero – we will be delighted to discuss how we can provide training based on your user needs rather than an off-the-shelf training programme.