Infor Managed Services and End-User ERP Support

Bespoke LX / BPCS & LN / Baan ERP Support Services

To achieve high levels of business productivity, we at SubZero know that receiving the highest level of support for your users is critical.  From a commercial perspective, we engage with clients through a number of different arrangements. In other words, we do not expect you to comply with our pre-conceptions, rather we tailor our support offering to meet your unique requirements.

Our support services can be tailored to suit individual needs ranging from one-off customisations to module implementations and service pack updates to a fully out-sourced support desk.


End-User Support and ERP Help Desk Services

Many of our customers are working with legacy ERP versions. Their systems are usually incredibly stable and bug free and need little maintenance. In other words they are fairly self-sufficient. However, when something does go wrong the employees who have been there the longest or who are the most knowledgeable are the ones who end up giving the support which impacts their day job.

As demands on the business increase, productivity of these users can be severely compromised and organisations are now recognising the benefits of out-sourcing their support.

SubZero has its own help desk system allowing customers to log support tickets just the same as if the service was in-house.  In fact, our response times are probably much quicker as we have dedicated support consultants who can be available 24/7.



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Infor ERP System Optimisation Experts

An ERP application is a powerful enabler of business productivity.  However, with the underlying complexity of an ERP system, comes a necessity to manage the software – and hardware – on a regular basis.  With regular maintenance and general software housekeeping, SubZero can help optimise system performance and reliability. Our experienced engineers provide this across the matrix of supporting databases and operating systems.

Let SubZero help reduce the cost of managing your ERP system and recognise increased reliability, availability and performance.


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LET’S TALK

We help organisations running Infor software to reduce the cost of managing their ERP system, enabling them to focus on running their business, and not their business software.

Contact us here for further information on how help we can help you with your LN/Baan or LX/BPCS  business requirements.

SubZero Solutions Ltd,
Dominion House, 2 Market Hill,
Calne, Wiltshire, SN11 0BT,
United Kingdom